Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

Because many Pacroo products are made to order, we begin processing orders as quickly as possible. If you need to make a change or cancel your order, please contact us as soon as possible. We’ll do our best to help, but changes cannot be guaranteed once production has started.

If your order has not yet entered production or shipped, we may be able to update your shipping address. Please contact us as soon as possible with your order number and the correct address.

Once your order is confirmed, you’ll receive an order confirmation email. We’ll also send you a shipping confirmation with tracking information when your order is on the way.

Most Pacroo products are made to order and require processing before shipment. Processing times may vary depending on the product and order volume. You’ll receive a shipping confirmation once your order is ready to leave our facility.

Shipping times depend on your location and the shipping method available for your order. Estimated delivery times are provided during checkout whenever available. Please note that processing time is separate from shipping time.

Tracking information may take a few business days to update after your package has been shipped. In some cases, carriers may also experience scanning delays. If your tracking has not updated for an extended period, please contact us and we’ll be happy to help.

Please check the size chart on each product page before ordering. Measurements may vary between different products, so we recommend comparing the chart with a similar item you already own for the best fit.

You can find the size chart directly on the product page. Please review it carefully before selecting your size.

For best results, follow the care instructions provided with your product. In general, we recommend washing garments inside out in cold water, using a gentle cycle, and avoiding harsh bleach or high heat.

Since many of our products are made to order, we may not offer traditional size exchanges in every situation. Please check the size chart carefully before ordering. If you have an issue with your order, contact our support team and we’ll review the situation.

Please contact us as soon as possible and include your order number along with clear photos of the issue. We’ll review your request and work with you on an appropriate solution.

Once a refund is approved and processed, it may take several business days to appear on your original payment method. Processing times can vary depending on your bank or payment provider.